Privacy policy for visitors
Your personal information is handled with care and transparency
About this privacy policy
Praxivelle is committed to protecting your privacy and ensuring your personal information is treated with integrity. This policy outlines how we collect, use, and safeguard data while you use our site.
We meet requirements under Malaysian law and aim for a safe user experience. Please review this privacy policy to understand what information we collect and how we use it.
How we collect information
Information may be collected when you submit forms, contact us, or use our services. Data collected includes name, contact details, and request specifics.
Personal data provided directly
- • When you complete our contact or booking form
- • When you call or email for service
- • When you request a quote
- • When you provide feedback about our service
- • When you interact with our team directly
Information collected automatically
- • Time, date, and browser type when visiting the site
- • Device details, including operating system information
- • Language preferences and region
- • Page views, clicks, and navigation actions
- • IP address for security and analytics purposes
How we use information
Collected data is only used for providing our service, improving user experience, and responding to your requests.
- • To reply to your queries and bookings
- • For delivering window cleaning services
- • For improving website functionality
- • For site analytics and performance
- • For customer feedback and follow-up
- • To communicate service changes or updates
- • To comply with legal requirements
Our commitment: Your privacy is our priority. Data is not sold to third parties or used for unrelated marketing.
Sharing your information
We only share personal data with service providers necessary for our operations or where required by law.
Trusted service partners
We may share necessary information with partners who help deliver or support our services under strict confidentiality.
Legal obligations
We may disclose data if required by Malaysian law to meet legal or regulatory obligations.
Anonymous statistics
Non-personal, aggregate data may be used to track site usage trends.
Your rights and choices
You may request access, correction, deletion, or limitation of your data according to local law.
- • Right to know what data we hold
- • Right to have your data corrected
- • Right to request data deletion
- • Right to obtain your data
- • Right to object to processing
- • Right to restrict data usage
Contact us with questions, requests, or concerns about your privacy—our team will assist promptly.
Protecting your data
We use technical and administrative safeguards to help keep personal data secure from unauthorised access.
Technical measures
- • Industry-standard SSL encryption for site traffic
- • Regular software updates for security
- • Secured data backups with access controls
- • Firewall and anti-malware solutions
Organisational measures
- • Team training on privacy and safety
- • Restricted access to sensitive data
- • Internal reviews of data handling
- • Incident response readiness plans
Retention of personal data
Personal data is kept only as long as required to provide services and meet legal obligations.
- • Kept during your active relationship
- • Retained as needed for service improvement
- • Retained for communication records
- • Held in line with accounting rules
- • Only held with consent
You may request deletion when your engagement ends.
International data transfers
If personal data is processed overseas, safeguards are applied to protect your privacy rights.
- • Only trusted partners outside Malaysia
- • Confidentiality agreements with providers
- • Legal safeguards for data transfer
- • Ongoing monitoring of third-party practices
About cookies and tracking
Cookies support site functionality, remember your preferences, and help us analyse website usage safely.
Types of cookies we use
- • Support core functions and security
- • Monitor site analytics and performance
- • Retain settings and preferences
- • Improve experience and accessibility
You can modify cookie use in your browser settings.
Privacy policy updates
Policy may be revised as needed; we encourage you to check periodically for updates.
- • Updates posted on this site
- • Significant changes highlighted clearly
- • Updated effective dates are provided
- • Contact details for queries
We will notify you if major revisions occur.
How to contact us
Reach out for any privacy questions or requests.
Praxivelle
Level 15, DPulze, Cyberjaya, Selangor 63000 Malaysia
Phone: +6019-748 8474
Email: content@praxivelle.sbs
Last revised: January 10, 2026
Effective from: January 10, 2026